We ship out all orders from Monday to Wednesday to prevent potential weekend delays
You will receive it between Wednesday and Friday depending on the day we shipped
All order will be carefully packed into THE HYUN’s special package with refrigerant gel packs and shipped out using FedEx Overnight Shipping
Once your order is shipped, you will receive an email notification with a link to track the status of your shipment
Important shipping restrictions:
We ship to all of the United States (Except for Alaska and Hawaii)
We're unable to ship to any PO Boxes
All shipments require a street address for delivery
Please double check your shipping address when you place an order
Each individual order must ship to a single qualifying physical address
Damage or spoilage due to incorrect or incomplete shipping addresses voids any guarantee
Estimated delivery dates are subject to change and do not include weekends or holidays
Unforeseen circumstances, such as inclement weather, can cause shipments to be delayed
THE HYUN is not responsible for shipping delays or problems caused by the shipping company, failed delivery attempts, adverse or unpredictable weather conditions
Returns & Refunds:
Because our wagyu is a perishable product, all sales are final
Once an order has been placed, it cannot be cancelled, exchanged, returned, or refunded
Please review your order and shipping address carefully before checkout
Please refrigerate or freeze your order as soon as it arrives
In the rare event that we are unable to fulfill your order, we will contact you and issue a full refund
Damaged on arrival:
If your order arrives damaged, contact us within 24 hours of delivery at info@thehyun.com
Include your order number and clear photos of the product, packaging, and shipping label
Please keep the product and packaging until we have reviewed your claim
Once your claim is approved, we will send a replacement or issue a refund, at our discretion
Not eligible:
Claims reported more than 24 hours after delivery
Delays or damage caused by an incorrect or incomplete shipping address, a refused or missed delivery, or a package left unattended after delivery
Products that have been opened, cooked, or improperly stored after delivery
